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  • 01Can I Open An Account While Outside The Country?

    You can open an account online here while out of the country if you already have a verified international passport. If you do not have, you will still receive an account number, but the account will remain restricted until you complete the required documentation.

  • 02Do I Need A Withdrawal Booklet To Operate A Savings Account?

    No. A withdrawal slip, located in all branches is all that is required to withdraw cash at any of the branches.

  • 03How Can I Open A Salary Account?

    Your company / organisation will write the bank to introduce the prospective account holder to the bank for account opening.

  • 04How Long Does It Take To Open An Account With The Bank?

    Accounts are opened within 24 hours upon submission of complete documentation.

  • 05Can A Cheque Book Request Be Made Online?

    Yes. There is an option for online request for users on our internet banking platform or through MMGroup Direct.

  • 06Can A Third Party Collect A Customer’s Cheque Book? If So, How?

    Yes, a third party can collect a cheque book on the account holder”s behalf. The account holder will need to write a letter authorizing the bearer to collect the cheque book on his behalf. The letter must be duly signed and the bearer must have a valid / acceptable means of identification.

  • 07What Are The Requirements For A Change Of Address?

    A duly signed instruction from the account holder informing us of the change of address, as well as a current PUR which has the new address of the customer, are needed for a change of address.

  • 08Can I Update My Account Details From Any Branch?

    Yes. Account update requests can be made at any of the branches.